FAQ

Within Canada and continental United States

Standard delivery with insured shipping (14 -21 business days) - Free
Express delivery with insured shipping (7 -14 business days) - $7.95
Expedite delivery with insured shipping (3 -5 business days) - $11.95

Please know that shipping is busier than usual this year. With many brick-and-mortar stores closing, people are shopping online more than ever. This is causing a worldwide slowdown in deliveries.

Unfortunately, these delays are out of our control. We continuously monitor this situation and update delivery estimates on our checkout page accordingly. Once your order ships, you'll receive your tracking number.

Please allow 1-4 business days for your order to process and ship, then the full estimated delivery window for receipt. Thank you for your patience and understanding.

Currently we only ship to Canada and limited products to US.

You will receive an email from support@babylum.com with your tracking numbers

Please email us at support@babylum.com with your tracking number. Alternative you can reply to the product shipped email we sent out to you.

Please email to us with your order ID within 1 working day. If you have provided an incorrect address, and the package is delivered there, we are unable to retrieve it so please check your address carefully.

Sadly, we know that sometimes our product is just not quite the right fit for some people. You can certainly return your purchased product to us for a full refund.

Please email us at support@babylum.com and our customer care team will follow up your refund.

Unfortunately we don't offer exchange due to personal hygiene especially in this covid-19 pandemic. Thank you for your understanding.

Emailing us is the best way to go! This also allows us to keep a paper trail for your issue so we can help you as best we can. 

Our email contact is support@BabyLum.com